About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping (free shipping over $30) to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:
• Cost: Free (free shipping over $30)
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
(2) Fast Shipping: only available to Norway, Iceland and Cyprus.
• Carrier: UPS/DHL Express
• Cost: €100 per piece
• Process Time: 1-2 Weeks
• Shipping Time: 5-7 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken boxes, wrinkled clothes are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1.How should clothing match the color of nail polish?
The combination of clothing and nail polish color should be chosen according to the overall style and occasion. Generally speaking, bright colors are suitable for lively and casual outfits; And elegant and natural colors are more suitable for formal and graceful occasions.
2. Are organic solvents safe in nail products?
Organic solvents such as acetone and ethanol in nail products are relatively safe under normal use, but they may evaporate during use, causing irritation to the respiratory system and eyes. Therefore, consumers should choose reputable brands and products when choosing nail products, ensuring that the products comply with relevant safety standards.
3.How to properly maintain nail products?
To properly maintain nail products, it is recommended to pay attention to the following points:Storage environment: Nail products should be stored in a cool, dry, and ventilated place, avoiding direct sunlight and high temperature environments.Avoid contamination: Before using nail products, make sure your hands are clean to avoid introducing impurities into the product. After use, the bottle cap should be promptly sealed to prevent oxidation or contamination of the product.Regular cleaning: For nail tools such as nail clippers, nail files, etc., they should be cleaned and disinfected regularly with disinfectant to prevent bacterial growth.Check shelf life: Pay attention to checking the shelf life of nail products to avoid adverse consequences caused by using expired products.
